Last Updated: September 2026
Welcome to Trip Ooty. We aim to provide a smooth, transparent, and convenient booking experience for our customers. Please read this Refund & Cancellation Policy carefully before making a booking through our website.
Customers may request cancellation of their booking, subject to the cancellation policy applicable to the respective hotel, resort, cottage, cab, tour package, or other travel service provider.
The applicable cancellation terms will be displayed or communicated to the customer during the booking process, wherever applicable.
Cancellation requests should be made using the contact details provided on our website or through the booking communication provided to the customer.
Refund eligibility depends on the terms and conditions applicable to the particular booking, including:
Some bookings may be non-refundable, as specified during the booking process.
If a booking is eligible for a refund, the refundable amount will be determined according to the applicable cancellation terms of that booking.
If a refund is approved, it will generally be processed to the original payment method used for the booking.
Approved refunds are generally processed within 5–10 business days. The actual time taken for the refund to reflect in the customer’s account may vary depending on the payment gateway, payment provider, and customer’s bank.
Trip Ooty is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.
If a customer does not arrive at the booked property or does not use the booked service without prior cancellation (“No-Show”), the booking may be treated as cancelled.
In such cases, a refund may not be applicable, depending on the cancellation and no-show policy of the respective hotel, resort, cottage, or service provider.
Requests to modify booking dates, guest details, room type, number of guests, travel dates, or other booking details are subject to availability and the terms of the respective service provider.
Additional charges may apply for modifications.
Customers are advised to submit modification requests as early as possible before the scheduled check-in or service date.
If a hotel, resort, cottage, cab operator, tour operator, or other service provider cancels a confirmed booking due to unavoidable circumstances or lack of availability, Trip Ooty will assist the customer with an alternative arrangement, where reasonably possible.
If an alternative arrangement cannot be provided or is not accepted by the customer, the customer may be eligible for a refund of the applicable amount, subject to the booking terms and circumstances of the cancellation.
Trip Ooty shall not be responsible for delays, cancellations, service interruptions, or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, extreme weather conditions, government restrictions, strikes, road closures, public emergencies, or other unforeseen events.
In such circumstances, Trip Ooty will assist the customer in accordance with the applicable booking terms and service-provider policies.
In case of a failed, reversed, duplicated, or otherwise unsuccessful payment transaction, customers may contact Trip Ooty with the relevant booking or transaction details.
Where payment has been successfully received but the booking has not been confirmed, Trip Ooty will verify the transaction and, where applicable, process the refund to the original payment method.
Customers may be required to provide their booking reference number, registered mobile number, payment details, or other relevant booking information when requesting cancellation or a refund.
Trip Ooty may contact the customer to verify the booking and payment details before processing a refund.
For cancellation, refund, or booking-related assistance, please contact us:
Trip Ooty
Phone:
+91 88 25 907 404
+91 90 42 54 54 04
Email: contact@tripooty.com
Website: https://tripooty.com
Business Address:
9/B Kasthuri Bhai Colony
Trip Ooty
Ooty, The Nilgiris
Tamil Nadu – 643001
India
Business Hours:
Monday – Sunday
9:00 AM – 8:00 PM (IST)